 |
| |
Who should use this
site? |
|
| |
How do I get started? |
|
| |
How do I order
a custom designed template? |
|
| |
How will I know
when my custom designed template is ready? |
|
| |
Where can I find my
custom designed template once it's completed? |
|
| |
How do I start paying
to use the service? |
|
| |
How will I be charged? |
|
| |
What happens if
I send out more emails in a month than my package includes? |
|
| |
Can I change my plan? |
|
| |
Is there a limit to
the number of emails I can send? |
|
| |
How many templates can
I have designed? |
|
| |
Can I ask for changes
to my custom designed template? |
|
| |
Can I do a test email
before sending out my newsletter? |
|
| |
Can I design my own
template and upload it to the site? |
|
| |
Can I edit the text
and images within my custom designed newsletter? |
|
| |
Can I see how many people
open my newsletter? |
|
| |
How does SendaNewsletter
stop subscribers sending spam? |
|
| |
Can I collect the
details of visitors to my website and
add them automatically to one of my SendaNewsletter contact list? |
|
| |
Can I upload and send
out my own newsletter? |
|
| |
How do I import
my contact lists? |
|
| |
What is a SendaNewletter
partner? |
|
| |
I need a copywriter.
Where can I find one? |
|
| |
Can I send HTML
or plain text emails? |
|
| |
How do I Import
contacts from Outlook? |
| |
What do I need to use
this tool? |
| |
Can I stop editing
my newsletter and go off and do something else? |
| |
I need help. Who should
I contact? |
| |
| |
| |
| Who should
use this site ? |
top |
|
|
| |
| SendaNewsletter is an invaluable tool
for anyone who wants to send out professionally designed email
newsletters or emailers. Regardless of your level of technical
ability the system makes it easy to add text and images to your
emails and monitor the success of your campaigns. SendaNewsletter
helps businesses of all sizes to get onto their clients’
radars on a regular basis. For example if you’re a solicitor,
accountant or consultant you might want to keep contacts updated
on developments in your industry that might affect them. If
you’re a retailer you may want to tell customers about
special offers or invite them to promotional events. Whatever
your area of business email newsletters are a great way of
reaching out to your market.
|
|
|
| |
| How do
I get started? |
top |
|
|
| |
| It’s simple. To sign-up for an
account click here. When you’ve signed
up you’ll receive an email asking you to confirm your
email address. Once you’ve done that you can log in to
your trial account and get a better idea of how the service
works.
One of our agents will call you soon after you’ve opened
your account to answer any queries and discuss which package
is most suitable for you.
|
|
|
| |
| How do
I order a custom designed template?
|
top |
|
|
| |
| Once you’ve signed up for a trial
account we’ll call you to discuss your custom designed
template. You can then place your order through your account.
Log in, click on the Newsletter tab at the top, go to ADD NEW
and choose the ‘Select a new layout to be custom designed’
option. You can see the different templates that our designers
can customise for you by clicking on the name and clicking
PREVIEW. When you’ve chosen the one you prefer, keep
that one highlighted and click NEXT.
You’ll then be asked to provide information to help
our designers customise your chosen template for you. Please
provide as much information as possible. You can email us
with further information within two hours.
|
|
|
| |
| How will
I know when my custom designed template
is ready? |
top |
|
|
| |
| When the template is ready for you to
view we’ll send you an email to let you know and explain
where to find it. |
|
|
| |
| Where can
I find my custom designed
template once it is completed? |
top |
|
|
| |
| Once your custom designed template is
ready you’ll be able to see it in your members area. Click
the Newsletter tab at the top, go to ADD NEW and then choose
the ‘Select one of your existing custom designed templates’
option. Your new template will show on the list. To start
setting up a newsletter, select the template you want to use
by making sure it’s highlighted in grey and the click
NEXT.
Once you’ve added text or images to the template it
will be listed in the Newsletter section (click the Newsletter
tab at the top). You can then return to edit it at any time.
|
|
|
| |
| How do
I start paying to use the service? |
top |
|
|
| |
| Once you’ve signed up for an account
one of our agents will call you to discuss which package best
suits your needs. You can pay online, by chaps or by cheque
(payable to GUMPTION WEB SOLUTIONS). |
|
|
| |
| How will
I be charged? |
top |
|
|
| |
| We will ask you to sign up to an annual
contract and pay up front by cheque (payable to GUMPTION WEB
SOLUTIONS), chaps or online. If you decide to upgrade your account
at a later date, just call us on 0845 838 6099 and we’ll
send you an invoice by post or email. |
|
|
| |
| What happens if I
send out more emails in a month than my package includes? |
top |
|
|
| |
Please call us on 0845 838
6099 and we’ll discuss the options for upgrading. |
| |
| |
| Can I change
my plan? |
top |
|
| |
|
| |
You can upgrade your account at any point.
Please call us on 0845 838 6099 to discuss packages and pricing. |
| |
|
|
| |
| Is there a limit to
the number of emails I
can send? |
top |
|
|
| |
| You can send as many emails as your
package allows. If you need to send out more please call us
on 0845 838 6099 to discuss upgrading your account. |
|
|
| |
| How many
templates can I have designed? |
top |
|
|
| |
| As many you like, however there is a
charge. |
|
|
| |
| Can I ask
for changes to my custom
designed template? |
top |
|
|
| |
| If you’re not happy with your
custom designed template when you receive it, just email us
within 24 hours at design@sendanewsletter.com
with details of the changes you’d like us to make. We’ll
aim to get the amended version back to you within 36 hours. |
|
|
| |
| Can I do
a test email before sending
out my newsletter? |
top |
|
|
| |
| Yes, we recommend you always do this.
In the Campaign section, when you set up a new campaign, you
will be asked if you would like to send a test email. Paste
in your own email address and you’ll automatically receive
a test version of your newsletter so you can see how the email
will look. This gives you a chance to make changes before
sending it out to an entire contact list.
|
|
|
| |
| Can I design my own
template and upload
it to the site? |
top |
|
|
| |
| Yes, you can do this very easily. After
logging in, go to the Newsletter tab at the top, go to ADD NEW,
then select ‘Upload your own newsletter’ and browse
for the relevant file on your PC. The newsletter will then appear
on the list on your Newsletter main page. |
|
|
| |
| Can I edit the text
and images within my custom designed newsletter? |
top |
|
|
| |
|
|
| |
| Can I see how
many people open my newsletter? |
top |
|
|
| |
| Yes. Once your campaign is up and running
you can monitor the statistics, including how many people opened
your email, in the Reports section. |
|
|
| |
| How does SendaNewsletter
stop subscribers sending
spam? |
top |
|
|
| |
| We do everything possible to avoid
abuse of the system. We have put in place alerts that spot any
unusual behaviour and we carry out our own thorough checks.
We also make sure that credit card details match the account
details and ask users to validate and confirm email addresses.
Each email sent through SendaNewsletter includes the users’
contact details and an unsubscribe link.
We take reports of abuse seriously and will terminate an
account immediately if there’s any sign of misuse.
|
|
|
| |
|
|
| |
| Yes. Go to the Email List section and
click on the GO TO LIST BUILDER tab.
The list builder will generate a code that you can copy and
paste into your website. The code will create a form on your
site inviting visitors to sign up to receive your newsletters.
Their details will be collected and automatically added to
the SendaNewsletter contact list of your choice.
|
|
| |
| |
| Can I upload
and send out my own
newsletter? |
top |
|
|
| |
| Yes you can. You can also edit it, using
our editor, if you want to change the text once you've uploaded
it. Just log in go to the Newsletter section, click on ADD
NEW, then select the ‘Upload your own newsletter’
option.
On a technical note, we advise that you include the CSS (cascading
style sheets) content within the newsletter file as calling
the CSS information from a server would slow down the speed
people can view the email in Outlook.
|
|
| |
| |
| What is
a SendaNewletter partner?
|
top |
|
|
| |
| We offer a partnership scheme that allows
companies or individuals to promote SendaNewsletter and, in
return, receive commission. To find out more call us on 0845
838 6099 or email support@sendanewsletter.com. |
|
|
| |
| How do
I import my contact lists? |
top |
|
|
| |
| Log in and go to the Email List section.
Click ADD and type in the name you want to give the new list
and a description. Then click on IMPORT ADDITIONAL LIST. This
facility allows you to import a contact list saved in a spreadsheet
package (eg Excel) in .csv format (comma delimited). Once
you’ve imported the list you can change the order of
the columns.
Try importing a list and you'll soon get the hang of it.
|
|
|
| |
| I need a copywriter.
Where can I find one?
|
top |
|
|
| |
| If you’re struggling to write
the text for your newsletters, or would just like someone to
cast your eye over them before you send them out, one of our
experienced copywriters can help. To find out more email us
at support@sendanewsletter.com.
|
|
|
| |
| Can I send HTML or
plain text emails?
|
top |
|
|
| |
| You can send either. When you log in
go to Newsletter then ADD NEW and you will be given the choice
of sending your emails as HTML or plain text. |
|
|
| |
| How do I Import contacts
from Outlook? |
top |
|
|
| |
| You can import your contact list from
Outlook into SendaNewsletter to form the basis of your mailing
list. To find out how to do this, click here. |
|
|
| |
| What do I need to use
this tool? |
top |
|
|
| |
| SendaNewsletter works on PCs with Internet
Explorer 5 or later, Firefox, Netscape or AOL browsers. You
an also use it on Macs with Firefox. It helps if you have
Notepad on your machine as pasting text from a Word document
into Notepad cleans it up, making it easier to edit once you’ve
pasted it into the SendaNewsletter editor.
|
|
|
| |
| Can I stop editing
my newsletter and go off and do something else? |
top |
|
|
| |
| Yes. You can save the work you’ve
done on your newsletter at any point, just by clicking SAVE.
Then you can leave it for as long as you like, knowing you can
come back and start where you left off. |
|
|
| |
| I need help. Who should
I contact? |
top |
|
|
| |
|
| |
